MGT302 - Org. Behavior and Teamwork CA Essay Example | Topics and Well Written Essays - 750 words - 1

MGT302 - Org. Behavior and Teamwork CA - Essay ExampleUnfortunately, it takes a certain mix of educated purview processes and considerations to be able to make the best decision that would apply to a given situation.The article entitled, herbs Concoction (and Marthas Dilemma) The Case of the pestiferous Fertilizer, Customer Affairs Department personnel Martha Wang needs to decide on how to handle learning from a customer complaint claiming that the best-selling product of their company, Herbs Garden, allegedly caused the death of the customers animal. Thus, Martha needs to make what is called a non-programmed decision. Non-programmed decisions are so unique and important that they require conscious thinking, information gathering, and careful consideration of alternatives. This is in contrast with programmed decisions which occur frequently enough that one already develops an automated response to them.. Martha faces quite a dilemma in this case. First, she herself has had a prev ious experience that is similar to the issue organism raised by the customer. However, when she addressed this issue to upper management, it was simply dismissed as being a case of an overreacting customer. Furthermore, the companys owner personally requested Martha to take care of the situation. in such a crucial situation, individuals may be overwhelmed by the pressure that they face. Therefore, Martha must carefully analyze the situation and weigh all alternatives to come up with the best option. Furthermore, in turning decision devising into a more manageable affair, Bauer and Erdogan (2005) suggest that one asks the following questionsFor Martha, the necessary first step would be to do some background research. She could try to run across into the companys history in terms of customer feedback, especially concerning the particular product which is Herbs Special Fertilizer Mix. If she feels that there is so sufficient customer complaints similar to the one brought up by the c lient that